better technology, better support, better business.

IT Managed services & solutions

Let’s face it. Technology has simplified our lives to the point where we are dependent on it in order to carry out our day-to-day functions. In the workplace, it’s used to help streamline tasks, automate work processes, and allows for greater communication and collaboration among employees. But with its multitude of benefits comes issues of grave concern. Problems dealing with security, damaged hardware, or system failures can strike at any time and cause a business to lose precious time, and in return, a lot of profit.
Technology problems are especially dangerous for small to mid-size businesses who don’t have the IT assets and resources to deal with every single tech problem that arises. That’s why more companies are outsourcing IT for their business needs. By delegating your business technology to a team of IT professionals who have the chops for handling all of your tech concerns, you no longer run the risk of technology failing you. This type of complete IT support, also known as managed IT services, gives you a bunch of perks that you can’t get from your traditional break-fix IT guy. Here are the top five benefits of managed IT support:

Motiva has over 15 years of experience working with small businesses in every industry. We give you the tools to outpace your competitors and provide excep-tional customer service. That’s the Motiva way.

  • Network monitoring around the clock.
  • Predictive threat detection avoids downtimes.
  • Comprehensive IT infrastructure assessments.
  • Unlimited customer support with real experts.
  • Backup and disaster recovery for guaranteed business continuity.

ESSENTIALS

Microsoft Office 365 Essentials for every user

Limited Help Desk Support Monday trough Friday via Chat and Email

Daily Preventive Monitor and Maintenance

Microsoft O/S Patch Management

MAC/Apple O/S Patch Management

Network Device O/S Management

Network Availability Monitoring and Alerts

Dual Anti-Virus Protection Software Included with Daily Updates

Daily Vulnerabilty Scans

Server Alert Monitoring

Server Emergency O/S Updates and Patching

Workstation Health Monitoring and Alerting

Motiva Office Remote VPN (work from home)

Mobile Device Support

MANAGED

Microsoft Office 365 Essentials for every user
(OUR MOST POPULAR PLAN)
Everything in Essentials Plan Plus

Unlimited “Live” Help Desk Support during Normal Business Hours 8:00 AM to 6:00 PM

Monday trough Friday. Chat – Email – Phone

Unlimited on-site support during Normal Business Hours 9:00 AM to 6:00 PM

Disaster Recovery Plan – Imaged Based Server Copy – Data Files saved on the cloud 500GB Included (cost per GB $0.29)

Daily Monitor of Backups

Online Staff Training / Motiva University

Dedicated Account Manager – Virtual CIO

Employee IT Policy Development

Semiannually Technology Reviews

Cloud PBX Phone System / Optional

ENTERPRISE

Microsoft Office 365 Essentials for every user
Everything in Managed Plan Plus:

Unlimited “Live” Help Desk Support 24/7 Chat – Email – Phone

Disaster Recovery Plan – Imaged Based Server Copy – Data Files saved on the cloud 1TB included (cost per GB $0.29)

Cloud PBX Phone System / Cisco Phone Included

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Motiva’s IT managed services at a glance!

Fast Responses

Our agents answer and resolve calls without putting you on hold.

Network Asset Monitoring

Skilled engineers continuously monitor your network performance and stop threats before you see them.

24/7 Customer Support

Unlimited technical assistance from certified U.S.-based Motiva experts, whenever you need.

Cloud Computing

Gain peace of mind knowing your business data is always backed up on the cloud.

Virtual Private Network

Keep your business running with automatic call routing, even if the internet or power goes out.

Custom-tailored design

A unique network infrastructure solution that scales with your company.

Worldwide Connectivity

Break down silos and connect your employees, wherever they are in the world.
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Office 365 Included

Gain access to tools that push your business forward. Every IT managed services plan gives you essential tools like Excel, Word, PowerPoint and Outlook.

Ready to upgrade your business?
See what else we can do for you.