If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.
Our research shows that most successful Long Island’s CEOs have 3 big problems when dealing with most IT support companies. See if you agree…
Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again.
Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.
If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most IT outsourcing companies don’t seem to understand this.
When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.
You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.
From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills.
On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done. Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.
“Motiva has been great to work with from the beginning. The tech support team does a fantastic job of communication within the team so that they know what is going on with their customers. They are very knowledgeable and patient, they take the time to understand the issue so they can fix it quickly. They explain what they are doing and why, to your system, which I really like. They follow up to make sure the issues were handled to our satisfaction; I have never had a tech company do that. They are really the nicest people; I cannot say enough of what a pleasure it has been to work with them.”
“It’s rare that I write about somebody else. I strongly recommend you take advantage of Walter Contreras who is an expert in Cybersecurity and IT Managed Services. Even if you already have an IT company that handles your cybersecurity or a team on board, I cannot stress the importance of having a qualified, independent cyber security specialist conduct a [Cybersecurity] review. If they find areas that need improvement, they will let you know what they are so you can be brilliantly proactive in getting systems in place to ensure you never have to experience an embarrassing, financially devastating and disruptive cyber-event.”
“Motiva has been great as a single source for solving all of our IT issues. They ensure that we are compliant with the requirements for the way Insurance Agencies protect the PPI data entrusted to them, which is extremely important. You should jump on board with them as your new IT Company. I’m confident in saying that Motiva is responsive to your needs, and their team is very capable of handing what your Insurance Agency needs.”