How Much Longer Are You Going To Put Up With Your Managed IT Service Provider's Poor Service, Lack Of Response, And Arrogant Attitude Before You Fire Them?

If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.

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THE 3 BIGGEST PROBLEMS INDEPENDENT INSURANCE AGENCY
CEOS HAVE WITH MOST IT FIRMS

Our research shows that most successful Independent
Insurance Agency CEOs have 3 big problems when
dealing with most IT support companies.

See if you agree…

it support problems

Problem #1: You Have Constant Technical Problems.

Maybe you’ve experienced this yourself: you hire a so-called IT Support specialist to manage your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again.

Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.

Problem #2: They Don’t Understand How Critically Important Your Time Is.

If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this.

When you call the office of your IT Support company, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.

You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.

You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.

Problem #3: Poor Communication And Service.

From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT company is poor communication skills.

On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done. Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.

Motiva has over 15 years of experience working with small businesses in every industry. We give you the tools to outpace your competitors and provide exceptional customer service.

93-Seconds or less Response Time

Permanent Network Assets Monitoring

24/7/365 Technical Support Included​

Secure Remote Workforce Cloud-Based

Business-Driven Technology Solutions

Office 365 Premium Included in all plans

Robert Stone
Robert StoneManaging Director - Stone Insurance
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“Motiva has been great to work with from the beginning. The tech support team does a fantastic job of communication within the team so that they know what is going on with their customers. They are very knowledgeable and patient, they take the time to understand the issue so they can fix it quickly. They explain what they are doing and why, to your system, which I really like. They follow up to make sure the issues were handled to our satisfaction; I have never had a tech company do that. They are really the nicest people; I cannot say enough of what a pleasure it has been to work with them.”

Anthony DeFede
Anthony DeFedeTCE Insurance Services, Inc.
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“It’s rare that I write about somebody else. I strongly recommend you take advantage of Walter Contreras who is an expert in Cybersecurity and IT Managed Services. Even if you already have an IT company that handles your cybersecurity or a team on board, I cannot stress the importance of having a qualified, independent cyber security specialist conduct a [Cybersecurity] review. If they find areas that need improvement, they will let you know what they are so you can be brilliantly proactive in getting systems in place to ensure you never have to experience an embarrassing, financially devastating and disruptive cyber-event.”

Armond Schwing
Armond SchwingSchwing Insurance Agency, Inc.
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“Motiva has been great as a single source for solving all of our IT issues. They ensure that we are compliant with the requirements for the way Insurance Agencies protect the PPI data entrusted to them, which is extremely important. You should jump on board with them as your new IT Company. I’m confident in saying that Motiva is responsive to your needs, and their team is very capable of handing what your Insurance Agency needs.”

“We never have to worry about our computer network. We have four law offices on Long Island that are in constant communication with each other and our clients. Motiva created our cutting-edge computer network and phone system, which has been a major factor in our rapid growth and our ability to keep costs down for our clients. Whenever we have issues with our computers or phones, we just send a message to Motiva, and our problems are solved.”
David Sperling
President. Law Office of David Sperling
“The convenience of a single source service between our phone system and our technology needs. Motiva’s customer service team is very attentive, responds quickly and accurately. Having the continuity of service and depth of staff is very important. Motiva’s staff maintains an excellent history of our inventory and always at the ready.”
Alexander Badalamenti
CEO. BLD Architecture DPC
“I called Motiva 6 years ago, and I never looked back. They handle all of our Technology needs. Our delivery and order software has never run this smooth, and it’s all thanks to Walter and his team. We open early in the AM, and there’s always someone there to assist us if we have trouble. I don’t know how they do it, but we have never been down. I highly recommend Motiva to any business.”
Richard Bove
President. Metal Masters Inc.

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