How working from home can increase productivity & satisfaction from customers.
Remote workers are statistically more motivated, and more eager to help
Working from home can increase your employee’s productivity, since remote workers do not have the stress of commuting into the office, aren’t distracted from in office chatter, and can take breaks when needed. With a more flexible schedule, remote employees tend to get work done on time since they are more self-motivated and can be available to your customers in all critical situations.
Businesses have a larger talent pool and can hire the best/ most experienced people for the job
When hiring a remote staff, you have a larger talent pool to choose from. Therefore, you can give your customers the best and most knowledgeable team rather than being limited to applicants stationed in one area.
Workers generally stay healthier and can be available for your customers in times of need
Working from home limits travel and unnecessary stress on the body, allowing employees to stay healthy and be available to your customers more often.
It is common that there is a low turnover when employees work remotely, which will give customers the opportunity to get to know their help desk which results in a sense of ease and comfort in dire situations
Having a low turnover is not only great for your business, but also great for your customers. As your customers get accustomed to dealing with the same members of your team, change can be scary and not ideal. Having the same team year after year instils trust and results in the long-term, loyal customers.
Money is saved when workers work remotely, and extra funds can be allocated towards projects to help increase customer satisfaction
Hiring a remote staff can save your business money, which can be used towards other projects to increase customer satisfaction such as:
- Putting systems in place for quicker response times
- Having the right mechanics to ensure the best service
- Providing your employees with the best classes so they are as knowledgeable and experienced as possible to ensure all issues get fixed correctly and in a timely manner